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I have already paid for the goods, but I am getting a payment reminder or dunning letter. What can I do?

already paid, but still payment reminder received and what to do

Updated over 4 months ago

It is possible that your payment has not yet been received by us or registered.

If several days have passed since your payment, please contact us.

It is even easier for you, if you upload proof of payment directly to the Vobapay Paylater Service Portal, showing the recipient's IBAN, the value date, the purpose of payment and the amount paid.

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